Polarity check
Sometimes saving face is important
Grouchy
5/10/20231 min read
This is one of my favorite stories from my earlier days because it is 100% mine.
One of my patrons/users was a physician who was trying to use a remote resource. Gentle reader, these were the early days of online resources and things were dial-up using modems (!)
Sidebar: I'll post sometime one of my earliest experiences with dial-up & a 300 baud thermal printer terminal with acoustic cups for an old fashion phone - but another day ;-)
Anyway, Doc calls me & says my resource is not working because his computer isn't working. (???) So I ask the usual few questions:
Is the monitor turned on?
Is the computer turned on?
Is the modem turned on ?(I know, doesn't matter if the computer is offline, but gotta ask)
Is the system plugged in?
He has answered "Yes" to all the above. I suggest we do a "polarity check". I ask him if he can unplug the computer, turn the plug 90 degrees, and plug it back in (think about that for a second - three prong plug)
He does & lo & behold, his computer comes on!
I tell him "yes, sounds like it needed a polarity check" and he's happy... (and I keep my job & don't get in trouble...)